Shipping policy

Our hours of operation for shipping are Monday through Friday, 8 a.m. to 6 p.m. EST, excluding weekends and major USA holidays. Orders will ship 1­-2 business day after you order. *NOTE: These timelines do not apply during restocks, new releases & special promotions. Please refer to your order confirmation email for specific shipping details.

Transit times will vary based upon a few different conditions, including but not limited to:

• Total distance between us and you (we are shipping from Winter Garden, FL/ Orlando)
• Whether your parcel is a domestic (USA) or international (everywhere else) shipment
• What delivery method you select

ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee.

DOMESTIC:
First Class: 7-10 Business Days
Priority Mail: 5-7 Business Days
FedEx Ground: 3-5 Business Days ($100 worth of insurance included)
FedEx 2 Day: 2 Business Days (Guaranteed transit time, $100 worth of insurance included)

INTERNATIONAL (Does NOT account for time spent at customs, border inspection facilities, etc):
Standard Post (APC Postal Logistics): 7-15 Business Days ($100 worth of insurance included)

DHL Express: 2-5 Business Days
FedEx Ground: 3-10 Business Days (Only available in Canada, $100 worth of insurance included)
FedEx International Priority: 1-5 Business Days ($100 worth of insurance included)

Any inquiries regarding the exact location of your package should be made to the carrier directly. Unfortunately, we only have as much information as can be seen by you through your tracking number.

Please allow between 1-2 Business Days for your tracking number to update once you receive your tracking number by email. 

If you don't see the email in your inbox try checking your spam folder or add slc@smoraleecosmetics.com to your safe sender’s list.